Frequently Asked Questions
Here are some of the more commonly asked questions about our Activities and business.
Hopefully, this will help you with your planning.
If you still have more questions, feel free to contact us.
The earlier the better. We advise you to book as soon as possible.
For info, we take bookings until 2 years in advance.
The reservation policy is :
Full payment is required at the time of booking, if not your registration will not be processed.
– Directly through our website, secure online payment.
– Credit Card: PayZen Secure Online Payment by OSB (Oceanian Bank Services) :
We’ll send your payment order, always done in Pacific Francs, when you will be ready to book.
We’ll send you a detailed confirmation when we’ll receive your payment.
As the USD rate changes every day, we give you the price in Pacific Francs (XPF) and Euros.
1 Euros = 119,33 XPF Fixed rate change.
Either one, depending on your hotel location, we’ll pick you up in our air-conditioned bus or by boat if your hotel is located on a motu.
Free pick-up and drop-off.
Cruise ship passenger:
Departure time depends on which cruise ship you are staying on; please specify. Pick-up from the tender dock, Vaitape pier.
Yes, we provide mask, snorkel, and pair of fins with pleasure (free of charge).For your best comfort, we advise you to take your own snorkel equipment, coral reef/water shoes, high protection sunblock, polarized sunglasses, towel, water cameras with straps.
Yes, ALL our boats are covered to protect you from the sun’s strong rays!
Please ensure that you read carefully and understand these Terms & Conditions prior to booking.
In French Polynesia, the basic currency is Euros for all refund transactions.
Foreign currency transactions are translated into Euros at the average exchange rate on the transaction date.
• We will accept cancellations and process refunds if requested at least 2 days before the tour.
• 48h: you will be charged 50% of the total cost.
• 24h: you will be charged 100% of the total cost for late cancelation fees.
There are no cancelation fees if we canceled due to inclement weather, we try to reschedule the tour or refund it if it’s not possible.
The tour can be maintained if they are only showers (cloudy).
For all cancelation, please feel free to contact us at [email protected]
Booking indicates that you understand and accept the terms and cancelation fees.
Yes, send us an email for details.
Yes, we are insured for all our activities.
Our website www.boraboraromantic.com is a sister company of Moana Adventure Tours.
Identity of the controller
Mr. Mathieu POUJADE General Manager is appointed GDPR delegate for Moana Adventure Tours.
The email address [email protected], allowing any contact with the company regarding the management of your data, is managed by Philippe HATTON the Owner.
Moana Adventure Tours collects certain data: civility, surname, first name, postal address, email address, telephone number. If applicable (the registration form): date of birth, …
These data are obtained:
– When registering for an activity organized by Moana Adventure Tours By a free and engaging registration via our website and/or by phone.
– Through a professional relationship.
– Through your Guest Comment Form given at the end of your excursion.
Using your data
Moana Adventure Tours uses your data as part of the execution of the contract and transmits to all providers concerned, only the data necessary for the complete execution of the service subscribed. Moana Adventure Tours may also use your data to send information about its activities and news.
Recipient of treatment
Moana Adventure Tours is the only recipient of your data that remains confidential and will never be marketed.
Moana Adventure Tours keeps this data without a time limit. It removes them on request, modifies them on request, or when the information is no longer relevant.
Right of access, communication, rectification, and opposition
You have the possibility to access the personal information that concerns you. Legislation entitles you to request rectification, updating, deletion of data concerning you.
Moana Adventure Tours undertakes to respond to your request (access, rectification, opposition, and deletion of data) within less than three months upon receipt of your request.